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Refund Policy

1. OUR REPLACEMENT POLICY

1.1 If you believe that a Product is defective, we may request that you return the product for our examination.

1.2 Our liability in respect of misprints are as follows;

Quantities No credit awarded Refund calculated on a pro rata basis Defective items replaced

25-100 Misprints of up to 5% Misprints of between 6% to 20% inclusive Misprints of 21% and over

101-1000 Misprints of up to 5% Misprints of between 6% to 7% inclusive Misprints of 8% and over

1001-5000 Misprints of up to 3% Misprints of between 4% to 7% inclusive Misprints of 8% and over

5001&over Misprints of up to 2% Misprints of between 3% to 4% inclusive Misprints of 5% and over

2. CLAIMS

2.1 Claims for damage, shortages or non delivery must be advised by phone or email within 30 days from the date that the Products were despatched.

2.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

3. OUR LIABILITY

3.1 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product (including delivery costs).

3.2 We do not exclude or limit in any way our liability:

3.2.1 For death or personal injury caused by our negligence;

3.2.2 Under section 2(3) of the Consumer Protection Act 1987;

3.2.3 For fraud or fraudulent misrepresentation; or

3.2.4 For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

3.3 Whether caused by our negligence, breach of contract or breach of duty, we exclude all liability for:

3.3.1 Any direct loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time; or

3.3.2 Any indirect or consequential loss or damage of any kind however arising, even if foreseeable.

4. CLAIMS

4.1 Claims for damage, shortages or non delivery must be advised by phone or email within 30 days from the date that the Products were despatched.

4.2 We shall not be liable in respect of any claim unless we are notified in accordance with paragraph 14.1 except where you demonstrate to our reasonable satisfaction that it was not possible to comply with this requirement and your claim was made by you as soon as reasonably possible thereafter.

For more details please refer to our Terms & Conditions.

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