Privacy Policy – Printways Limited
This Privacy Policy explains how Printways Limited ("we", "us", "our") collects, uses, and protects your personal data when you use our website www.printways.co.uk.
1 Who We Are (Data Controller)
Printways Limited is the data controller responsible for your personal data.
2 Information We Collect
- Full name
- Email address
- Phone number
- Billing and delivery address
- Order and payment details
- Uploaded artwork and files
- IP address, browser type, and device data
3 How We Use Your Information
- To process and fulfil your orders
- To communicate with you regarding your order
- To provide customer support
- To improve our website and services
- To prevent fraud and misuse
- To send marketing communications (only where you have opted in)
4 Legal Basis for Processing (UK GDPR)
We rely on the following legal bases:
- Contractual necessity (to fulfil your order)
- Legal obligations (e.g. tax and accounting)
- Legitimate interests (e.g. improving services, fraud prevention)
- Consent (for marketing communications)
5 Sharing Your Data
We may share your data with:
- Payment providers
- Delivery partners
- IT service providers
- Professional advisers (e.g. accountants)
All third parties are required to respect the security of your data.
6 International Data Transfers
Some of our service providers may be located outside the UK. In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses.
7 Data Security
We implement appropriate security measures including SSL encryption, secure servers, and restricted access to protect your data.
8 Data Retention
We retain your personal data only as long as necessary:
- Order and financial records: up to 6–7 years (for legal/tax purposes)
- Marketing data: until you withdraw consent
- Inactive accounts: periodically reviewed and deleted
9 Cookies
We use cookies to enhance your experience. These include:
- Essential cookies (website functionality)
- Analytics cookies (e.g. traffic analysis)
- Marketing cookies (where applicable)
Third-party services such as Google Analytics may also use cookies.
10 Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict processing
- Request data portability
- Object to processing
- Withdraw consent at any time
11 Complaints
If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection.
12 Marketing Communications
You will only receive marketing emails if you have opted in. You can unsubscribe at any time using the link in our emails.
13 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
14 Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
15 Contact Us
Printways Limited